Refund policy

1. 30-day money-back guarantee

You have 30 days from delivery to ask for a refund, whether the product did not do what you hoped or you simply changed your mind.

2. How to request a refund

Email cpltecom@gmail.com with your order number and, if the item is damaged or defective, a photo. We reply within one business day with the next steps. Please do not send anything back before we reply: returns sent without approval cannot be processed.

3. Used products

Our boards and utensils are made to be used in the kitchen. The guarantee still applies if you used a product to try it within the 30 days.

4. Return shipping

Where we ask for an item back, return postage is at your expense unless the item was defective or we sent the wrong thing. Please use a tracked service. There is no restocking fee.

5. When you are refunded

Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to show the funds. Original shipping costs are refunded when a full order is refunded.

6. Free gifts

Free gifts that came with an order (such as the care oil, board stand or utensil holder) can be kept or returned with the order; they are not charged if you keep them.

7. Warranty

Cutting boards and utensils: lifetime warranty. For as long as you own it, if a cutting board or utensil cracks, splits or breaks under normal use and care, we send you a replacement free of charge.

Kettle and other items: 1-year warranty from delivery against defects in materials and workmanship.

The warranties do not cover normal wear such as knife marks or changes in color, or damage from a dishwasher, soaking, direct heat or flame, or not following the care instructions. To make a claim, email cpltecom@gmail.com with your order number and a photo. A covered item is replaced, or refunded if we can no longer supply it. You do not need to send the broken item back unless we ask.

8. Damaged, defective or incorrect items

Email us within 14 days of delivery with your order number and a photo. Verified damaged, defective or incorrect items are replaced or refunded, and we cover all postage.

9. Cancelling an order before it ships

Contact us as soon as possible after ordering. Once an order has entered processing it can no longer be cancelled, but the 30-day guarantee still applies once it arrives.